Income Maintenance Caseworker III Energy & Work First – (DSS)

DEPARTMENT: Social Services

SALARY: Grade 61                                                       $19.4058 Hourly /$40,363.96 Annually 

OPENING DATE: October 17, 2023                           CLOSING DATE: OPEN UNTIL FILLED

GENERAL DESCRIPTION OF DUTIES

The primary purpose of this position is to assist across all Income Maintenance Programs. The position provides back-up coverage and training for Income Maintenance Caseworkers. This position may carry a reduced caseload of all Income Maintenance Programs. This worker will also assist Income Maintenance Supervisors in reviewing Income Maintenance Caseworkers records for accuracy and timelines.

SPECIFIC DUTIES AND RESPONSIBILITIES

This list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed here if such functions are a logical assignment to the position.

This position’s time is to be spent performing quality assurance duties which include assisting the Supervisor in reviewing, organizing, and training the unit. This position conducts second party reviews of completed actions of all Income Maintenance Caseworkers for all Income Maintenance Programs. This position will be involved in the training of new employees as well as assisting in the training of current staff. This position must also work to assist the Supervisor in identification analysis and resolution of problems for train ng with the units.

This position takes, processes applications on all relative and specialized cases and maintains the caseload as well. This position also completes any actions needed in the absence of the Income Maintenance caseworkers in the agency. This position also carries a reduced caseload of all Income Maintenance programs.

This position must maintain a general knowledge of all programs available in the agency which is TANF; MAF; MAABD; SA; LIEAP; Food and Nutrition; Child Support; Transportation Services; Foster Care; Services to the Blind; MQB; MQBB; Work First Employment; Adult and Children’s Protective Services; Adoption Services; Child Care and Program Integrity to assist the division staff to make appropriate referrals.

This position will assist in the Crisis and LIEAP programs and report back to the Supervisor. This position may be assigned other duties. Also, in the event of a natural or man-made disaster, this position may be assigned duties related to the opening of and managing of shelter for displaced or special needs persons. A percentage of cases are second party reviewed based upon targeted error areas or prevailing needs of the programs and/or individual. Relative cases are assigned to this position and decisions regarding case actions are based upon research of the state policy manuals and/or consultation with the supervisor. This position testifies in court if subpoenaed or if requested as part of an agency-initiated action such as welfare fraud.

MINIMUM TRAINING AND EXPERIENCE

Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of income maintenance program assigned. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all income maintenance programs. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies and procedure of varying complexity. Ability to work independently and prioritize work. Ability to instruct arid evaluate the work of lower level employees. Ability to train employees in new and existing rules, regulations, policies and procedures. Ability to understand the needs and problems of clients/applicants. Ability to perform caseworker function under and within structured time frames

SPECIAL REQUIREMENTS

All employees should possess a valid North Carolina driver’s license.

All employees may be requested to perform other duties as assigned.

All employees may be required to assist county operations during a State of Emergency, disaster or other county event.