Duplin County NC

Income Maintenance Caseworker III

DEPARTMENT:  Duplin County Department of Social Services                                                                              

SALARY:  Grade 65         $ 14.3659 Hourly / $ 29,881 Annually

OPENING DATE:  November 19, 2019       CLOSING DATE:      December 4, 2019 

APPLY AT:  Duplin County Personnel Office
                      County Administration Building
                      224 Seminary Street
                      Kenansville, NC  28349                                                                                 

                     “Equal Opportunity Employer”



The primary purpose of this position is to assist across all Income Maintenance Programs.  The position provides back-up coverage and training for Income Maintenance Caseworkers.   This position may carry a reduced caseload of all Income Maintenance Programs. This worker will also assist Income Maintenance Supervisors in reviewing Income Maintenance Caseworkers records for accuracy and timelines.  This position will be the liaison between the Duplin County Department of Social Services and Vidant Hospital. This position will go to the hospital three days a week to take all applications which includes Family and Children’s Medicaid, Adult Medicaid, Work First, and Food and Nutrition Applications when needed.


This list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.  It is not necessarily descriptive of any one position in the class.  The omission of an essential function does not preclude management from assigning duties not listed here if such functions are a logical assignment to the position. 

This position may be required to go to the Vidant Duplin Hospital to obtain information and take Medicaid applications as needed. 

This position’s time is to be spent performing quality assurance duties which include assisting the Supervisor in reviewing, organizing, and training the unit.  This position conducts second party reviews of completed actions of all Income Maintenance Caseworkers for all Income Maintenance Programs.  This position will be involved in the training of new employees as well as assisting in the training of current staff.  This position must also work to assist the Supervisor in identification analysis and resolution of problems for training with the units. 

This position takes, processes applications on all relative and specialized cases and maintains the caseload as well.  This position also completes any actions needed in the absence of the Income Maintenance caseworkers in the agency.  This position also carries a reduced caseload of all Income Maintenance programs. 

This position must maintain a general knowledge of all programs available in the agency which is TANF; MAF; MAABD; SA; LIEAP; Food and Nutrition; Child Support; Transportation Services; Foster Care; Services to the Blind; MQB; MQBB; Work First Employment; Adult and Children’s Protective Services; Adoption Services; Child Care and Program Integrity to assist the division staff to make appropriate referrals.

This position will assist in the Crisis and LIEAP programs and report back to the Supervisor.

This position may be assigned other duties.  Also, in the event of a natural or man-made disaster, this position may be assigned duties related to the opening of and managing of shelter for displaced or special needs persons.

This position testifies in court if subpoenaed or if requested as part of an agency initiated action such as welfare fraud.


While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

This position operates a computer, scanner, copier, fax and calculator.


Two years’ experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.


Must have a valid N. C. driver’s license.  Must have access to a motor vehicle for travel to client homes and various destinations throughout the county.  In accordance with the county’s drug free workplace, employees are subject to pre-employment and random drug screening.