Duplin County NC

Income Maintenance Caseworker III – Family/Children Medicaid Unit

DEPARTMENT:  Duplin County Social Services 

SALARY:   $ 14.37 Hourly / $ 29,881 Annually  

OPENING DATE:  June 10, 2020             Closing Date:  June 22, 2020 at 5:00 p.m.                                                                                                                                            

APPLY AT:  Duplin County Personnel Office
                      County Administration Building
                      224 Seminary Street
                      Kenansville, NC  28349  

Website Address:  www.duplincountync.com                                             

“Equal Opportunity Employer”



The primary purpose of this position is to assist across all Income Maintenance Programs. The position provides back-up coverage and training for Income Maintenance Caseworkers. This position may carry a reduced caseload of all Income Maintenance Programs. This worker will also assist Income Maintenance Supervisors in reviewing Income Maintenance Caseworkers records for accuracy and timelines. This position will be the liaison between the Duplin County Department of Social Services and Vidant Hospital.


The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.  It is not necessarily descriptive of any one position in this class.  The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.


  • This position’s time is to be spent performing quality assurance duties which include assisting the Supervisor in reviewing, organizing, and training the unit. This position conducts second party reviews of completed actions of all Income Maintenance Caseworkers for all Income Maintenance Programs. This position will be involved in the training of new employees as well as assisting in the training of current staff. This position must also work to assist the Supervisor in identification analysis and resolution of problems for training with the units.
  • This position takes, processes applications on all relative and specialized cases and maintains the caseload as well. This position also completes any actions needed in the absence of the Income Maintenance caseworkers in the agency. This position also carries a reduced caseload of all Income Maintenance programs.
  • This position must maintain a general knowledge of all programs available in the agency which is TANF; MAF; MAABD; SA; LIEAP; Food and Nutrition; Child Support; Transportation Services; Foster Care; Services to the Blind; MQB; MQBB; Work First Employment; Adult and Children’s Protective Services; Adoption Services; Child Care and Program Integrity to assist the division staff to make appropriate referrals.
  • This position will assist in the Crisis and LIEAP programs and report back to the Supervisor.
  • This position may be assigned other duties. Also, in the event of a natural or man-made disaster, this position may be assigned duties related to the opening of and managing of shelter for displaced or special needs persons.
  • This position testifies in court if subpoenaed or if requested as part of an agency initiated action such as welfare fraud.



  • Must have a valid N. C. driver’s license. Must have access to a motor vehicle for travel to client homes and various destinations throughout the county. In accordance with the county’s drug free workplace, employees are subject to pre-employment and random drug screening.
  • This position requires extreme precision and accuracy in order to ensure the correct authorization of benefits to avoid over payments or underpayments.
  • Regular hours for this position are 8:00 AM to 5:00 PM, Monday through Friday. However, overtime may be necessary at times due to workload.   This position must also complete other duties as assigned which may arise outside of work hours, such as but not limited to:  being on standby or actually manning hurricane shelters when it has been deemed necessary to open shelters.  There may also be times outside of normal work hours the agency may need this position to take applications for disaster assistance.
  • Training – On the job training with worker’s experience of applying the rules and regulations of the program for up to six months to feel comfortable with the position. Training also includes computer-based training on specific program areas.
  • Minimum Education and Experience – This position requires two years of experience as an income maintenance caseworker; or an equivalent combination of training and experience.
  • Formal education alone is not sufficient to meet the demands of this position. At a minimum, the worker should have a broad knowledge related to the fields of insurance, banking, real estate, legal, medical, etc.  Worker must possess excellent interviewing, listening, reasoning, organizational, and computational skills, with the ability to read, comprehend, and evaluate documents from a multitude of sources.  Worker must possess the ability to manage and work independently and under stress, be extremely organized, yet sufficiently flexible to meet unplanned assigned work.  Worker must possess strong interpersonal skills with the ability to lead by example and to maintain and create a positive attitude.
  • Duplin County application must be completed with any applicable college transcripts, copies of degrees, etc. to be considered for the position.