Duplin County NC

Social Worker IV/IAT: On Call – (DSS)

DEPARTMENT: Department Social Services

SALARY: Grade 67         $26.0056 Hourly /$54,091.70 Annually 

OPENING DATE: September 6, 2023            CLOSING DATE: “OPEN UNTIL FILLED” 


The primary purpose of this position is to provide protection to children who are being exposed to maltreatment from birth to their 18th birthday after hours Monday through Friday.  Regular working hours for this position are from 3pm-11pm Monday through Friday but will remain on call until 8am the next day.  During the workweek this position will assist in covering on-call anytime the agency is closed including being in a holiday rotation.  There may be instances in which this position will need to report to work for court purposes or staffing during normal business hours.  In this event, the supervisor will work to flex any comp time that is earned as a result.  This position is also required to staff shelters if disasters occur.             


This position is responsible for receiving reports of abuse, neglect, or dependency after hours and when the agency is closed.  All reports are typed and screened by the employee and a supervisor to determine if there is sufficient information to constitute CPS involvement based on the statutory definitions of abuse, neglect, or dependency. 

This position will initiate any reports given to them by a CPS Supervisor or Program Manager.  All immediate response reports received at 3:00pm and after will be assigned to on-call.  All initiations are staffed by the employee and on-call supervisor to ensure safety. This position will initiate all reports that are received during their shift that require an immediate or 24-hour response unless otherwise approved by the on-call supervisor.  All initiations are staffed by the employee and on-call supervisor to ensure safety. Upon initiation of a report, this position will complete the beginning of the DSS-5010 and email to the on-call supervisor within 24 hours of initiating.  It is important for this position to gather as much information as possible during the initial contact with the family and include that information on the DSS-5010. This position will see all household members on the same day as initiation or document why it is not possible. In the event that a Temporary Safety Plan (TSP) is needed, this position will gather all identifying information from household members to conduct necessary background checks, conduct a walk-through of the proposed home to ensure there are no safety hazards, and upon approval complete the TSP paperwork prior to placing a child in the home. 

This position will complete all requests for assistance from other counties unless otherwise approved by a CPS Supervisor or Program Manager. This position will be responsible for making contacts for other workers at the supervisor’s request.  This request must first go through the requesting worker’s supervisor and then to the supervisor who is on-call.

This position will carry a reduced caseload in Assessments and/or In-Home Services not to exceed 3 cases being open at any given time unless otherwise approved by management.

This position will carry the on-call phone with them at all times during their shift and only use the phone for business purposes. This position will perform other related duties as assigned.


Master’s degree from an accredited school of social work and one year of social work experience; or a Bachelor’s degree from an accredited school of social work and two years of social work or counseling experience; or Master’s degree in a counseling field and two years of social work or counseling experience; or a four-year degree in a human services field or related curriculum and three years of social work or counseling experience; or graduation from a four-year college or university and four years of experience in rehabilitation counseling, pastoral counseling or a related human service field providing experience in the techniques of casework, group work or community organization; or an equivalent combination of training and experience. One year of work experience can be credited for completion of the social work collaborative.


Thorough knowledge of social work principles, techniques and practices and their applications to complex casework, treatment, and investigation of abuse or neglect of children; thorough knowledge of policies and procedures as evidenced by the ability to cite the authority of federal and state law; thorough knowledge of individual and group behavior, family dynamics, and medical, behavioral and/or psychosocial problems and their treatment theory. Considerable knowledge of governmental and private organizations and resources in the community. Ability to interact and motivate a resistant involuntary client population and the public who may not agree with the laws, rules or policies of the process or the programs; ability to prepare documentation such as written investigative reports for the court, case records and treatment plans; ability to testify as an expert witness; ability to employ advanced case management interview techniques to establish a supportive relationship and involve families in the initial assessment for the need of services; ability to quickly assess the risks and safety of the client environment during daylight hours, after dark and in high crime areas; ability to employ expert negotiation skills in the most complex cases; ability to analyze and assess child development safety issues in relation to risk factors; ability to analyze tense family situations and make decisions about removing children when the decision has to be made with limited direct information and limited access to consultation; ability to communicate effectively and establish supportive client relationships.


All employees should possess a valid North Carolina driver’s license.
All employees may be requested to perform other duties as assigned.
All employees may be required to assist county operations during a State of Emergency, disaster or other county event.