Child Support Agent I – (DSS)

DEPARTMENT: Social Services

SALARY: Grade 57                                                       $15.9652 Hourly /$33,207.72 Annually                   

OPENING DATE: April 22, 2024                                CLOSING DATE: “OPEN UNTIL FILLED”

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to interview public assistance and non-public assistance clients to obtain pertinent information

SPECIFIC DUTIES AND RESPONSIBILITIES

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed with in this classification.  It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Has daily contact with public assistance and non-public assistance custodians who wish to apply for child support services and interviews to obtain information on all parties involved.

Must be able to discuss confidential matters with the custodial and non-custodial parent at any given time. Creates child support cases in the Automated Collection and Tracking System (ACTS) using all location resources. Schedules and coordinates appointments for custodial parents who are referred from public assistance cases. Completes checklists, prints all documents, copies all documents related to the case. Escorts the custodial parent to the Administrative Officer for receipting of the application fees if needed Creates case files. Assesses cases to determine how the cases are to be processed. Refers cases to the appropriate worker. Refers cases for non-cooperation if the custodial parent is receiving public assistance and is non-cooperative with the Child Support Program. Provides any new information obtained from the custodial or non-custodial parent to other child support workers. Serves as back-up for the reception area as needed. Works reports monthly to locate non-custodial parents. Attends staff meetings and trainings as needed. Works at disaster shelters as deemed necessary.

MINIMUM TRAINING AND EXPERIENCE

Graduation from high school and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree; or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.

SPECIAL REQUIREMENTS

All employees should possess a valid North Carolina driver’s license.

All employees may be requested to perform other duties as assigned. All employees may be required to assist county operations during a State of Emergency, disaster or other county event.