Operation and Equipment Coordinator – (Communications)

DEPARTMENT: Communications

SALARY: Grade 65                                                                       $23.5878  hourly/ $49,062.52 annually

OPENING DATE: November 29, 2023                                                      “OPEN UNTIL FILLED”

GENERAL DESCRIPTION OF DUTIES

Under direction of the Communications Director, the purpose of the position is to coordinate, implement, and maintain the operations of the Communications Dispatching Center.  Employees in this classification perform supervisory, technical, and administrative work.  Position is responsible for maintaining operations of dispatch center; scheduling and supervising work of Telecommunicators and Telecommunications Supervisors; assisting in implementing projects; preparing and maintaining a variety of records and reports; resolving E-911 telephone errors; assists with requests for documentation and recordings; and maintenance and repair of various equipment.  Performs related duties as assigned.

DISTINGUISHING FEATURES OF THE CLASS:

The Supervisor is responsible for managing all Communications personnel and insuring Telecommunicators and Telecommunications Supervisors have the appropriate training, skills, supplies and equipment to perform their assigned functions.  Supervisor will also be responsible for insuring all required forms, and reports are complete and accurate for each shift.  The Supervisor will be responsible for assisting in interviewing and recommending personnel as well as personnel actions relating to employees over who they have supervision.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Communications operations.

Working knowledge of County Personnel Policy.

Working knowledge of all aspects of Communications procedures and requirements.

Knowledge of and the ability to enforce established Communications protocols.

Ability to communicate effectively orally and in writing at all levels.

Ability to check and evaluate the work of Communications personnel to verify quality, standards of service, and compliance of all protocols and DCI regulation requirements.

Ability to plan and establish goals, set priorities and deadlines, and determine what equipment and other resources are needed to meet goals of the Communications Center.

Ability to review records and performance of staff for evaluation of compliance with standards, policies, procedures, and objectives.

SPECIFIC DUTIES AND RESPONSIBILITIES

EXAMPLES OF ESSENTIAL FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.  It is not necessarily descriptive of any one position in the class.  The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Checking and testing operations of all radio transmitters, generators, and UPS systems. Assist Director with daily functions as requested. Train 911 staff on new policies and procedures or revisions to existing policies and procedures.

Recommends appropriate changes to departmental policies and procedures and refines work processes involving training and certifications. Operates and assist in maintaining software and hardware for dispatch center that includes, but not limited to:  radio consoles, CAD and DCI terminals, main recording system and IPM,

Positron Equipment, telephone peripheral equipment, satellite phone, Radar Net, CAD Mapper, etc.

Assist SBI auditor regarding normal audit procedures and infractions that are reported or identified.

Assist with Emergency Operations Center (EOC) during disasters.

Works with county programmers to develop computer programs to enhance the Communications Department.

Investigates and apprises Communication Director of problems and/or complaints that could have a negative impact on the department. Plans schedule for training requirements in reference to Communications.

Maintains records, DCI documentation, and other various documentation.

Oversees departmental compliancy with DCI regulations, for entries and inquiries into the state and national DCI system made by certified DCI operators within the Communications. Communicate with wired and wireless telephone companies to resolve PSAP inquiries and selective routing issues. Maintain reports and records for response units and departments.

Produce monthly reports to update management and employees of current and upcoming projects.

Work with outside contractors to improve 911 service capabilities.

Assist Communication contractors by bringing CAD System back on line.

Works as requested during emergency weather conditions as directed.

Reviews and processes requests from the public, emergency responding agencies, Social Services, and other appropriate persons for CAD records and recordings according to allowances by NCGS.

Checks to ensure recorder is working appropriately.

Attend training classes as needed or requested. Back up data files.

Consulting with emergency response departments and agencies within the county (volunteer Fire, EMS, and First Responder Depts., EMS Dept., Fire Marshal’s Office, Police Depts., and the Sheriff’s Office) and with NCDOI in determining appropriate protocols for emergency situations

Develops, updates, and implements procedures and guidelines for call taking, dispatching, and documenting emergency call, response, and follow-up information.  (consulting with fire, EMS, and Law Enforcement responders and implementing state requirements) Assist when needed on scheduling non-emergency EMS transports.

Maintains contact information and on call calendars for various agencies (Magistrates Office, Detectives, Narcotics, Mental Health, Probation, Animal Control, Water Department, Social Services, Fire Marshal’s Office, Board of Education, etc…) for services and problems that occur after departmental operating hours and for offices that are not staffed until a request is received pertaining to their services.

MINIMUM TRAINING AND EXPERIENCE

Two year degree in business administration or related field with training in windows driven software, supplemented by five (5) years previous 911 dispatching experience that includes communications radio operations for fire, EMS, and law enforcement; two (2) years of supervisory experience; fluent typing skills; excellent communications skills; preferred experience with mapping software program; knowledge of geographical layout and county road name system for Duplin County.  

SPECIAL REQUIREMENTS

Possession of valid drivers’ license issued by the State of North Carolina.  Must obtain DCI Certification in General Inquiries (Module 1), Criminal Records (Module 2), DCIN/NCIC File Transactions (Module 3), and Protection Orders (Module 6).  DCI Certifications must be maintained throughout employment.  Must be able to obtain and maintain EMD certification. Must have Telecommunicator Certification.  Must be willing and able to serve as TAC or Asst. TAC as directed.  In accordance with the county’s drug free workplace policy, employees will be subject to pre-employment and random drug screenings.  The successful candidate should be able to pass thorough background investigation, be of sound moral character, and possess a strong work ethic. Additional Requirements:  This is an “On Call” position and the successful candidate must be a resident of Duplin County. Equivalent combination of experience and training which provides the required knowledge, skills, and abilities to perform the job will be considered.