Public Information Assistant IV – Reception – (DSS)

DEPARTMENT: Social Services

SALARY: Grade 55                                         Starting Salary:  $14.4809 Hourly / $30,120.22 Annually

OPENING DATE: March 26, 2024                                              “ OPEN UNTIL FILLED ”

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to provide clerical office support.  Employees in this classification perform routine and moderately complex secretarial work.  Position is responsible for processing a variety of reports, forms, and correspondence, meeting and greeting the public in the reception area and on the switchboard and picking up and delivering the mail.  Employees perform related work as required.

SPECIFIC DUTIES AND RESPONSIBILITIES

Maintains reception areas which includes greeting clients, logging them into client tracking program, and directing clients/visitors to appropriate workers.  Also logs information brought into agency by clients or left in the agency drobox.

Performs computer inquiries into different state systems, obtaining printouts of information necessary to determine eligibility by Income Maintenance Caseworkers.

Maintains the agency switchboard and process/routes all incoming calls for the entire agency.

Picks up the mail, processes and date stamps all incoming mail to include courier mail, distributes to appropriate unit supervisor’s mail receptacle.

Issues Fishing Licenses to eligible clients once eligibility has been verified.

Maintains worker application rotation log.

Backup for maintaining spreadsheet and transmittals of Voter Registration forms, and forwarding to Board of Elections.

MARGINAL FUNCTIONS

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

Types letters, forms, and other documents and completed computer input forms.

Performs general filing.

Using computers and accessories for data and input and retrieval.

Performs other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.

SPECIAL REQUIREMENTS

All employees should possess a valid North Carolina driver’s license.

All employees may be requested to perform other duties as assigned.

All employees may be required to assist county operations during a State of Emergency, disaster or other county event.